Shipping policy
Sonderi Shipping Policy
Last updated: June 12, 2026
Order Processing
We strive to process all orders within 1-2 business days. Once your order has been dispatched, you will receive a tracking email with details on how to monitor the status of your shipment.
Domestic Shipping — United States
We offer the following shipping options within the United States:
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard/Free | Free | 3-7 business days |
| Expedited | Calculated at checkout | 2-4 business days |
| Express | Calculated at checkout | 1-2 business days |
International Shipping
For international orders, please allow 7-21 business days for delivery. Please note that customs and duties are the responsibility of the customer, and any additional fees will be paid by the recipient.
Order Tracking
Once your order has shipped, you will receive a tracking email with details on how to monitor the status of your shipment. You can use this information to track your order from our warehouse to your doorstep.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us within 10 days of the expected delivery date. When contacting us, please include your order number and photos of the damaged item(s). We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about your shipment, please don't hesitate to contact us at support@sonderi.shop. We're here to help and will respond to your email as soon as possible.